Find answers to our most frequently asked questions.
About Acupressure
What is acupressure?
Acupressure is an ancient wellness practice rooted in traditional Indian and Chinese traditions, going back thousands of years. Closely related to acupuncture, it works by applying targeted pressure to acupoints along your body — but without needles. The spikes press against your skin to release tension naturally, the same way a deep tissue massage releases a knot.
How does the Akutiva Mat work?
Duration: 20 minutes
Lie down on the mat and let 6,210 pressure points target your back, shoulders, and lower body. The first few minutes feel intense — this is normal. After 3-5 minutes, warmth spreads across your body and tension begins to melt away. Start with a thin t-shirt and work your way to bare skin.
How does the Akutiva Pillow work?
Duration: 15-20 minutes
Place the pillow on a flat surface and rest your neck on it. 1,782 pressure points cradle your neck and upper shoulders, targeting the areas where tension builds up from desk work and daily stress. Perfect on its own or paired with the mat.
How does the Akutiva Foot Mat work?
Duration: 10-15 minutes
Stand or sit with your feet on the mat. 2,800 pressure points stimulate the soles of your feet. Start with socks and work your way to barefoot. Compact enough for under your desk or in the kitchen while making coffee.
How does the Akutiva Spiky Ball work?
Duration: 5-15 minutes
Roll it under your feet, lean into it against a wall for your back, or use it in your hands. The firm TPE rubber spikes target specific areas of tension wherever they build up. Compact enough to take to the office, gym, or on the road.
How does the Akutiva Headband work?
Duration: 10-15 minutes
Wrap it around your forehead and let the soft acupressure nodes apply gentle pressure to your forehead and temples. Wear it while reading, at your desk, or before sleep. Stretchy organic cotton fits any head size.
Payment & Checkout
How do I place an order?
Browse our products, select the one you want, and click "Add to cart." Your cart opens — from there you can go directly to checkout. Enter your shipping details, choose your payment method, and click "Pay now." You will receive an order confirmation by email.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Google Pay, and Shop Pay.
Is my payment secure?
Yes, all transactions are processed through a secure, encrypted checkout. Your payment details are never stored on our servers.
When will I be charged?
Your payment is processed immediately when you place your order.
Shipping & returns
Do you offer free shipping?
Yes, we offer free standard shipping on all orders to the European Union, Switzerland, and the United States.
How long does delivery take?
All orders are processed within 1-3 business days. Standard delivery takes 7-10 business days depending on your location.
How do I track my order?
All orders include tracking information. You will receive a tracking number via email once your order has been shipped.
Do I have to pay customs or import duties?
International shipments may be subject to import taxes, customs duties and fees collected by the destination country. These charges are the responsibility of the buyer.
What is your return policy?
We offer a 30-day money-back guarantee. Items must be unused and in their original packaging. Contact support@akutiva.com to arrange a return.
How long does a refund take?
The refund will be arranged within thirty days. Depending on your payment provider, it may take 3-10 business days for the refund amount to be credited to your account.
How do I contact customer support?
Email us at support@akutiva.com. We respond within 24 hours, Monday to Saturday, 9:00 AM - 8:00 PM.