Privacy policy
The person responsible for data processing is:
Akutiva™ (operated by Orzona Limited, FLAT 2304, 23/F HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG)
Email: support@akutiva.com
We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.
1.1 Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this data protection declaration, all access data and all data collected in the forms provided on this website are processed on its servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.
Our service providers are located and/or use servers in the USA and other countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on standard data protection clauses from the European Commission.
2. Data Processing for Contract Processing and Contact
2.1 Data processing for contract processing
For the purpose of contract processing (including inquiries about and processing of any existing warranty and service disruption claims as well as any legal update obligations) in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.
Further information on the processing of your data, in particular on the transfer to our service providers for the purposes of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods.
2.2 Contacting Us
As part of customer communication, we collect personal data in order to process your inquiries in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR if you voluntarily provide this to us when you contact us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. Once your request has been fully processed, your data will be deleted.
3. Data Processing for the Purpose of Shipping Processing
In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, to the extent that this is necessary for the delivery of ordered goods.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipping). These are considered shipping service providers within the meaning of this data protection declaration.
Our service providers are located and/or use servers in these countries: China. There is no adequacy decision from the European Commission for these countries. Our work with you is based on these guarantees: standard data protection clauses from a supervisory authority.
4. Data Processing for Payment Processing
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the payment method selected, we pass on the data necessary to process the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, to the extent that this is necessary to process the payment. This serves to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR.
4.2 Data processing for the purposes of fraud prevention and optimizing our payment processes
If necessary, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes. In accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR, this serves to protect our legitimate interests in our protection against fraud and in efficient payment management.
4.3 Identity and creditworthiness check when selecting Klarna payment services
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we will forward your data to Klarna as part of payment and contract processing in accordance with Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. This data is transmitted so that Klarna can create an invoice for your desired invoice processing and carry out an identity and creditworthiness check. Please understand that we can only offer you the respective Klarna payment method if this is possible based on the results of the credit check.
5. Advertising by Email
5.1 Email newsletter with registration
If you register for our newsletter, we will use the data required for this or provided separately by you to regularly send you our email newsletter based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list.
6. Cookies and Other Technologies
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website.
You can find the cookie settings for your browser at the following links: Microsoft Edge / Safari / Chrome / Firefox / Opera
7. Use of Google Services
We use the technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server at Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with you is based on standard data protection clauses from the European Commission.
YouTube video plugin: To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google and then processed by Google only when you play a video.
8. Use of Facebook Services
We use Facebook Pixel from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). With the Facebook pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us) are automatically collected and stored, from which usage profiles are created using pseudonyms. The information automatically collected by Meta technologies about your use of our website is usually transmitted to a server at Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
9. Your Rights
As a data subject, you have the following rights:
- In accordance with Art. 15 GDPR, the right to request information about your personal data processed by us.
- In accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect or complete personal data stored by us.
- In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required.
- In accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data.
- In accordance with Art. 20 GDPR, the right to receive your personal data in a structured, common and machine-readable format or to request that it be transmitted to another person responsible.
- In accordance with Art. 77 GDPR, you have the right to complain to a supervisory authority.
Right to Object
To the extent that we process personal data as explained above to protect our legitimate interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time. If processing is carried out for other purposes, you only have the right to object if there are reasons that arise from your particular situation.
Contact
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly at support@akutiva.com.